Refund & Return Policy

At OnWard, your satisfaction matters to us. If you're not completely happy with your purchase, we're here to help.

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all OnWard products. If you're not satisfied with your purchase for any reason, you may request a refund within 30 days of the delivery date.

How to Request a Refund or Return

1. Contact us at Contact Us within 30 days of receiving your order.
2. Include your order number and a brief description of the reason for your return or refund request.
3. Our team will respond within 1-2 business days with return instructions, if applicable.

Eligibility for Refunds

To be eligible for a refund:

• Your request must be made within 30 days of the delivery date.
• The item should be in the same condition you received it, where reasonably possible (unused and in its original packaging), unless the item arrived faulty or damaged.

Damaged or Faulty Items

If your order arrives damaged, defective, or incorrect, please contact us within 30 days of delivery with a photo of the item and your order number. We will arrange a replacement or full refund at no additional cost to you.

Refund Processing

Once your return is received and inspected (if applicable), we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5-10 business days, depending on your bank or card provider's processing times.

Return Shipping Costs

• If the return is due to our error (damaged, defective, or incorrect item), we will cover the cost of return shipping.
• If the return is due to a change of mind, the customer may be responsible for return shipping costs, unless otherwise stated at the time of purchase.

Late or Missing Refunds

If you haven't received a refund yet, first check your bank account again, then contact your card issuer or bank, as processing times can vary. If you've done this and still have not received your refund, please contact us at Contact Us.

Contact Us

If you have any questions about our Refund & Return Policy, please reach out via our Contact page.

Shipping Policy

We're committed to getting your order to you as quickly and reliably as possible. Please review the details below for information on our shipping practices.

Free Shipping

We offer free shipping on all orders, with no minimum purchase required.

Processing Time

Orders are typically processed within 1-3 business days after payment confirmation. Processing times may be slightly longer during high-demand periods or public holidays.

Estimated Delivery Times

Once your order has shipped, estimated delivery times are as follows:

• Australia (domestic): approximately 5-14 business days
• International orders (if applicable): approximately 10-25 business days

Please note these are estimates, not guarantees, and delivery times may vary due to customs processing, carrier delays, or other circumstances outside our control.

Order Tracking

Once your order ships, you will receive a confirmation email with tracking information so you can follow your package's progress.

Shipping Delays

While we work with reliable shipping partners, occasional delays can occur due to high demand, weather, customs processing, or other unforeseen circumstances. We appreciate your patience and will do our best to keep you informed if a significant delay occurs.

Lost or Missing Packages

If your tracking shows your order as delivered but you have not received it, please check with neighbours or your local post office first, as carriers sometimes mark packages as delivered slightly early. If you still cannot locate your package, please contact us at Contact Us and we will help resolve the issue.

Incorrect Shipping Address

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer, but we will do our best to assist in redirecting a package where possible.

Contact Us

If you have any questions about your shipment or this policy, please reach out via our Contact page.

Privacy Policy

OnWard ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit or make a purchase from tryupward.co (the "Site").

Information We Collect

When you visit or shop with us, we may collect the following types of information:

• Personal information you provide, such as your name, email address, shipping address, billing address, and phone number when you place an order or contact us.
• Payment information, processed securely through our payment provider(s). We do not store your full payment card details on our servers.
• Order information, including products purchased, order history, and transaction details.
• Automatically collected information, such as your IP address, browser type, device information, and browsing behaviour on our Site, collected via cookies and similar technologies.

How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders, including shipping and customer support
• Communicate with you about your order, including confirmations, shipping updates, and responses to inquiries
• Improve our Site, products, and customer experience
• Send you marketing communications, where you have opted in, which you may unsubscribe from at any time
• Comply with legal obligations and prevent fraud

Sharing Your Information

We do not sell your personal information. We may share your information with:

• Service providers, such as payment processors, shipping carriers, and suppliers who fulfil your order on our behalf
• Analytics and marketing platforms, to help us understand Site usage and improve our marketing (e.g. Meta/Facebook, Google Analytics), where applicable
• Legal authorities, if required to comply with the law or protect our rights

Cookies

Our Site uses cookies to improve your browsing experience, remember your preferences, and analyse Site traffic. You can control or disable cookies through your browser settings, though this may affect certain features of the Site.

Data Security

We take reasonable steps to protect your personal information using industry-standard security measures. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including to comply with legal, accounting, or reporting requirements.

Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications at any time

To exercise any of these rights, please contact us using the details below.

Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.

Children's Privacy

Our Site is not directed at children under 16, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us via our Contact page.

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Terms of Service

Welcome to OnWard. These Terms of Service ("Terms") govern your use of tryupward.co (the "Site") and your purchase of products from us. By accessing or using our Site, you agree to be bound by these Terms.

1. General

OnWard reserves the right to update or change these Terms at any time. Changes will be effective immediately upon posting to the Site. Your continued use of the Site after changes are posted constitutes acceptance of the updated Terms.

2. Products and Pricing

• We strive to display accurate product descriptions, images, and pricing. However, we do not warrant that product descriptions or other content is entirely accurate, complete, or error-free.
• Prices for our products are subject to change without notice.
• We reserve the right to limit the quantities of any products we offer, and to refuse any order you place with us.

3. Orders and Payment

• By placing an order, you confirm that you are authorised to use the payment method provided.
• We reserve the right to refuse or cancel any order for reasons including but not limited to product availability, errors in pricing or product information, or suspected fraudulent activity.
• Payment is processed securely through our third-party payment providers.

4. Shipping and Delivery

Shipping timeframes and costs are outlined in our Shipping Policy. We are not responsible for delays caused by shipping carriers or customs processes outside our control.

5. Returns and Refunds

Our return and refund process is outlined in our Refund & Return Policy. By making a purchase, you agree to the terms outlined in that policy.

6. Product Use and Disclaimer

Our products, including pill organizers, are intended to assist with the organisation of medications and supplements. They are not a substitute for professional medical advice, and we do not provide medical guidance. Please consult your doctor or pharmacist regarding your specific medication needs.

7. Intellectual Property

All content on this Site, including text, graphics, logos, images, and product designs, is the property of OnWard or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use this content without our prior written consent.

8. User Conduct

When using our Site, you agree not to:

• Use the Site for any unlawful purpose
• Attempt to gain unauthorised access to our systems or data
• Interfere with the proper functioning of the Site

9. Limitation of Liability

To the fullest extent permitted by law, OnWard shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Site or products purchased, except where such liability cannot be excluded under applicable consumer protection law (such as the Australian Consumer Law).

10. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of Australia, without regard to conflict of law principles.

11. Contact Us

If you have any questions about these Terms, please contact us via our Contact page.

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Thiese policies was last updated on September 19, 2026.